Many thanks for your feedback and comments on our Care Floor. We welcome reflection and look for commentary to help us improve. We retain a very committed and genuinely caring team and over this past six months have recruited 8 new staff. We are providing a robust in-house training schedule, with an aim to improve the skill level of our carers and the overall quality of our care. I hope you will see these improvements and please let us know that we are making progress. Once again, many thanks.