Thank you for your comments provided regarding our care home, Ash Court. We really appreciate all feedback received as it helps us to improve our service where required. There have been many changes and improvements made to our meal service since your review. We have changed our meat supplier, and your comments were shared with our kitchen team in order for changes to be implemented. Alternative choices are being offered and the home’s management has increased their monitoring of practices around mealtimes. Weekly dining audits are also now being conducted.
One of the managers has since met with this Resident to gain further feedback and the feedback given is that the food temperatures are much better and the quality of the food is much improved too. The Resident stated that she has a varied appetite, sometimes preferring spicier dishes. The management and the Resident have agreed to work together to continue to improve the taste and choices of the food offered, as well as enhancing the mealtime experience as a whole.