We are delighted to hear your positive comments about your mother’s care at Winchcombe Place. It’s wonderful to hear that she is now more engaged and playing scrabble once more. We have listened to your comments about the admin and communication. Following our conversation, we can assure you that our systems have been updated and staff made aware to ensure that the correct members of your family are notified in relation to particular topics about your mother. Should you have any further concerns, please don’t hesitate to bring them to our attention