I am very sorry that the reviewer believes there was a shortfall in the standards of care we provided for her friend during his stay at our home. I personally know, having spent lots of time with the resident and his friends, that for a number of years they were very happy with the standards of care provided in the home and they were very keen that he remained at the home. It is now very disappointing for me and everyone involved that in the reviewer's opinion we did not meet her expectations, for which I would like to take this opportunity to apologise.