Your positive comments about your care at Ventress Hall are greatly appreciated.  We are sorry to hear about your concerns about body washing, which we were not aware of until you mentioned this to the Clinical Lead of the Nursing Unit. We have updated your care plan, staff have been informed of your choice and we are pleased that you have now seen an improvement. We will liaise closely with you to ensure that this does not re-occur. Should there be anything else that causes you concern, please do bring it to our attention immediately.