Thank you for your valuable feedback and your wonderful review of Great Oaks.  As a brand new home, we always want to develop and improve everything we do for our residents.  Our activities programme is a vital part of ensuring the well-being of residents and we are dedicated to bringing joy and entertainment to them every day.  We realise that everyone is different and has varying interests and passions, therefore we speak to our residents regularly about what they would enjoy – even if it’s something that they haven’t been able to do for years.  As a newly opened home, we are beginning to establish strong relationships with local groups and entertainers; however, we are also learning a great deal from our care home in Fareham, Hamble Heights, which has been established for over 4 years now.  The Activities team has received a number of awards in fact, for its engaging activities programme, as well as Best Activities Coordinator for the South West in The Great British Care Awards.  We are working closely with them and will continue to over the forthcoming days and weeks to establish new connections and to gain exciting new ideas from one another.  We have certainly taken on board your valued comments and will endeavour to create an even more varied, fun and engaging activities programme.