We are grateful for your constructive feedback about Skylark House and we are delighted with the positive comments about your Mother’s care. We are sorry to hear the food offering does not meet your mother’s expectations. We can confirm that our chefs have discussed the menus with the residents and relatives and new menus have been put in place with more choices and an alternative vegetarian menus.
With regards to your feedback on the cleaning and entertainment, we can assure you that we will discuss your comments with relevant teams.
Thanks very much for taking the time to raise these concerns