I thank you for your comments, it would be nice to receive these comments or concerns raised in our many meetings which we have held regarding your relatives care.<br>Also, having a comments box available in reception and regular residents and relatives meetings, neither of them have you utilised or attended.<br><br>We have an in-depth activities programme and ensure our residents go on outings, this does also depend on their own financial constraints when it is day trips as tickets do need to be purchased although we do provide the staff and travel. We have various outside entertainers also booked on a year planner at least 4 per month minimum and an exercise group twice a week.<br><br>We have a saloon which is available weekly with our visiting hairdresser, unfortunately, not all residents wish to participate in activities as this is their individual choice.<br>With regards to decor, our home is very clean, no smells of odour and decorated to a high standard. It may not be to every person's taste, we do carter for EMI residents.<br><br>Unfortunately, there are only two toilets located on the ground floor due to space. We are unable to fix this, however, staff are trained to take residents in the lift to access other toilets if they are unable to wait.<br><br>I would invite anyone to come along and visit Hatfield and always encourage constructive feedback this is why we have a comments box and resident meetings.