Thank you for taking time to complete this review. Our staffing numbers are based on a dependency tool that takes into account residents' level of needs. Our company values are based on treating residents as individuals with a high level of empathy, dignity and respect. This is reflected in the training that all our staff have to undergo prior to working in the home with regular updates thereafter. <br>Please make use of our open door policy to report any concerns you may have in relation to care to myself or any senior staff on duty whenever you visit the home.