Thank you for your kind review, we are delighted your aunt enjoys the home environment at Falstone Manor.  We appreciate all feedback received as it helps us to improve our service provision where required. <br><br>We are sorry you have had to raise concerns around your aunt’s hearing aids and dentures. We have reviewed the procedure in place and can confirm that the procedure in itself is effective, and this has been discussed directly with the care team to ensure they follow procedure going forward.<br><br>I hope from this response you feel that we have addressed your concerns, however, should you require further assistance, please do liaise with the home manager who will be happy to help.