Thank you for your constructive review and particularly your very positive comments about our staff. <br>We are sorry that your mother's clothes were mixed up. We have systems in place to try to ensure this does not happen but clearly they failed on this occasion.<br>Our activities programme is widely praised and we review this on a monthly basis but we will certainly look into encouraging more walks around our lovely gardens.<br>Our menus are regularly reviewed and we try to accommodate individual tastes where possible.