I have spoken to the member of staff in question and am sorry that they made you feel unwelcome. I understand that the visitors requested that the resident move from where she was sitting to another area of the lounge which she refused to do. <br>It may be that this was misinterpreted that the member of staff was too busy to bother. We operate person-centred care in the home which means that the wishes of the residents are paramount.<br>We are complimented on a daily basis on the friendly and welcoming atmosphere in the home and have amazing support from the friends and relatives of our residents. <br>If the people visiting had mentioned their concerns at the time it would have been dealt with and I hope that they will come again as it would be a shame to deprive their friend of their company.