Thank you for your feedback, the team at Highfields welcome comments as we strive to continually improve our service.
We are delighted that your husband has settled so well. Since his arrival, it has been noted by all the team members here that there has been a marked improvement in his health and mood.
Occasionally residents with coordination challenges can spill liquids, leaving their clothes wet. In this context, we do try to make sure that clothes are kept as dry as possible whilst supporting individuals to remain as independent as possible. We take the comfort and well-being of residents very seriously and this includes ensuring regular and easy access to the bathroom. This help residents remain independent and comfortable at all times. In terms of medication, the dosage of any medication that has been prescribed is administered according to the prescription guidelines and is under constant review by both the care team and the doctor. As a home manager, I keep a close and careful eye on all our residents and I will continue to do so with your husband, ensuring he is always comfortable. I operate an open door policy, and if you have any further concerns, I would be happy to meet with you at your convenience.