Thank you for your comments, we value all feedback received as it helps us to improve our service where required. As a company, we encourage feedback from external stakeholders, including the local authorities, regarding the service that we offer. Our aim is to provide all our residents with the highest possible standard of individualised care. We strive to do this within a friendly, homely and supportive environment where the quality of life is paramount and where Residents’ rights are safeguarded and respected. <br><br>We work in partnership with Residents and relatives to plan their care, and we value the role which relatives and friends play in Residents’ care and support them as required. Quality is at the heart of everything we do at HC-One, and we aim to deliver the best possible service for our Residents. The health, well-being and quality of life of everyone living at Chandlers Ford is our top priority and I want to assure you of our determination to support the team to deliver against the promise of kind and effective care. <br><br>Please feel free to speak to the new Home Manager at any time so that any concerns you may have can be immediately addressed.