Dear Debra,<br><br>Please accept my sincere apologies for your father-in-law’s experience in Aaron Court earlier this year. <br><br>I would like to take this opportunity to advise you that Aaron Court is now under new management, as of August 2017, and an extensive, inclusive Activities Program we have, lead by two excellent Activities Coordinators.<br><br>Any assessment of residents choosing to move into Aaron Court are completed by myself, the home manager, and one other registered Nurse so please be assured the placement of residents is suited to their presenting needs.<br><br>There are many improvements underway, and more planned for 2018, including that the home is freshly fragrant and staffed to appropriate ratios.<br><br>We are pleased to hear though that you found the staff to be lovely, we do agree, and certainly strive to maintain this staff morale and relationship with residents and relatives.<br><br>If you would like to discuss any of the concerns you had, I would welcome your phone call here at Aaron Court, and the opportunity to reassure you of the positive direction the home is taking.