Many thanks for taking the time to review Brinnington Hall. At Ideal Care Homes we appreciate any feedback about the service we provide.
We encourage all visitors and residents to voice any concerns to the management team so that we are able to deal with these concerns efficiently once we are made aware of them.
Although we always strive to provide an escort for hospital visits, unfortunately, there are times when this is not possible for the sake of maintaining the safety of our residents in the home and where we believe that the safety of our residents would be compromised by sending a member of staff, we would not be in a position to offer this. We are aware that when a resident is required to go into hospital, that their care is passed over to medically trained health professionals who are qualified and trained to deal with dementia. They are given full information about the resident to aid them in caring for them as we would.
With regards to unnecessary hospital admissions, where we believe there to be an acute medical concern, we would always seek the relevant medical advice, which can sometimes lead to a decision made by the paramedic or doctor for hospital admission which is out of our control. As we are not a nursing home, we are not qualified to decide who qualifies for admission and who doesn’t and therefore we will continue to seek and follow the advice given to us.
In relation to carrying out assessments following an admission to hospital, we will always do this at the earliest opportunity when we receive information from the hospital that this is required. We are not able to conduct these assessments over the weekend period as this would compromise the safety of the home and so will always be conducted at the earliest convenience the following Monday.
Please do not hesitate to call into the home to discuss your concerns further should you wish to do so.