Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required.  The health and well-being of all our residents is of paramount importance to us; baths and showers are undertaken to the preference of the individual and this is written in care plans.  Our staff will always offer residents baths or showers and encourage them to take them when they are reluctant to do so. Because of the nature of their ailment, some residents may inadvertently take things which do not belong to them.  Our staff are vigilant and supportive in returning items to the rightful owners when this does occur.  We also have a lost property where items that are not named can often be found. The Home Manager operates an open door policy and would welcome the opportunity to assist you with any concerns you may have regarding the care of your loved one.