Many thanks for sharing your concerns and please accept our apologies for any shortfalls in the service we are providing. We do invest a lot of time trying to understand individuals, their personalities, likes and dislikes. For some ‘activities’ are not easily tolerated and whilst we can and do encourage participation sometimes people don’t have patience to sit or chat with others. Where appropriate we use everyday tasks to offer meaningful occupation. This can include washing up, bed making, setting tables, dusting and tidying as they are easily remembered, helping someone feel useful and at home. We do hold care plan review meetings, usually 1 – 6 monthly dependent on need. This is an opportunity to meet families and share knowledge of their loved ones. Please feel free to contact any member of our team should you wish to discuss further.