Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff.  Whilst they are with us we encourage agency staff to be part of the team and all staff attend regular staff meetings ensuring the company expectations and standards are met. Our recruitment to date has been successful and has resulted in a higher staff retention, further strengthening our staff team.  With regards to the food, we understand mealtimes are a big part of the residents day and are always happy to take menu recommendations and requests from both residents and families.  Please do not hesitate to contact us should you wish to discuss with further.