We are delighted to hear your positive comments about our new home. We are very proud of our team at Highmarket House who are indeed passionate about caring and supporting residents as well as family and friends. It’s wonderful that you think our food offers plenty of choices and is well presented. I am interested to read about your suggestion of a personal diary. Our signing in book in reception provides a record of all visitors to the home, including the resident's name. However, each of our residents are provided with Care UK notebook and pen, which could be used for this purpose if families and residents choose to. Should you think of any other ideas for improvement, please don’t hesitate to talk to our home manager