Dear Mary, <br>Thank you for your lovely review which I will ensure the team are made aware of. They will be so delighted with your kind comments which really help them to feel valued for the care and support they provide 24 hours per day. <br>I am sorry you feel the bedroom could be better and I will ask the Head of Care to discuss what we can do to improve this aspect of your feedback. <br>Thank you again, this feedback is so important to the team individually and collectively and will put a big smile on their faces. <br>PS: I have just been informed that the Head of Care and her team have been able to arrange a different room which you are happy with. We do listen and respond; as I said it's really important to the team that they receive constructive feedback.