Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We have recently increased our staffing, placing another staff member on shift in the afternoon and a further two senior staff members throughout the day. To promote staff visibility, we have created two senior offices which are located on the ground floor and top floor. A new Deputy has been recruited to the home and a new style of paperwork has been introduced to enable quick access to documents. Thank you also for your kind comments, the team works very hard to deliver kind care to all our Residents.  The supporting Home Manager operates an open door policy and is happy to assist with any concerns you might have.