Thank you for taking the time to submit your review. In regards to the wheelchair and electric chair, these are not items that the team at Norfolk House would need to assist with operating so it is unclear how they may have been damaged. Of course, if your mother is struggling at any point to navigate in the home using the wheelchair, the care team will be happy to do what they can to help her manoeuvre safely. For the meals in the home, we do understand the importance of food for both nutrition as well as wellbeing, and our in-house chef works hard to provide food using fresh, high-quality ingredients with changing and varied menus that reflect the tastes of residents. I understand that a senior member of the team has already met with you and your mother along with the chef at Norfolk House and that we have been able to adjust the menu to make sure that there is plenty of choice including plenty of your mother’s favourites, which I’m sure she will enjoy. Of course, if you have any other questions, comments or feedback, please do not hesitate to speak with the home manager at any time.