At every HC one home, we encourage all permanent and respite residents to follow good personal hygiene routines and we support and assist where necessary, in some cases residents decline or become distressed and in these cases, we can not force them to bathe or wash. If this is an issue on more than one occasion we review this with the NOK to ensure good continuity of care and more experienced staff members are assigned to the residents care in the hope moving forward a personal hygiene plan can be put in place that the resident is happy with.