At Cedar Court, we have a Housekeeping Policy and Procedure that our housekeeping team follow daily which takes into account not just the home but also any furnishings contained within the home environment. In regards to the call bell waiting, we do have policies and procedures to fulfil and we aim to attend each call in a timely manner. If the call cannot be answered within a timely manner, then we would expect the care team to communicate how long it will be before they can attend and an approximate time so that the care team can effectively prioritise and minimise any potential anxiety or distress that may be caused.<br>Thank you for raising your concern with ourselves.