Thank you so much James for your review of Manor Lodge and your high scores for the cleanliness and safety of the home, as well as the provision of activities. We are really appreciative of both your positive comments and the constructive observations you have made about Writtle and Baddow ward, and want to assure you that we take all feedback seriously. We ensure that our levels of staffing are always suitable to meet the needs of all residents seven days a week, and also overnight; however we have reflected on your comments and made appropriate changes to staffing on our residential suite, Writtle. We believe this has allowed for an even more supportive care team. Thank you again for taking the time to leave your comments and for the support you have given Manor Lodge.