Thank you for taking the time to review Ferndown Manor, and in particular for your excellent scores which we’re delighted to see. In regards to your comments around continuity and the care team, I understand that a senior member of staff has been in contact and I hope we have been able to allay your concerns. I would like to assure you that the home manager, as well as the deputy manager, spend time on each suite in the home regularly, including with your loved one. As a new home we have also recently opened up a new suite in the home, and some of the team have moved across to the new area – this is to ensure that our experienced staff are available and supporting our new team members whilst they settle in – this also means that all residents have some familiar faces alongside our new recruits, whom we are sure residents will get to know quickly. I would also like to assure you that the home manager also operates an open door policy, so you are welcome to speak with her or another member of the management team if you have any questions, concerns or feedback at any time.