Thank you for taking the time to provide your feedback and to bring your concerns to our attention.  Your feedback prompted an immediate investigation which we are now working through with your involvement. As we are now in discussion with you around the detail of your aunt’s care, we would prefer not to go into the specifics in a public forum. However, we do want to reiterate that we do take any concerns about the care we deliver very seriously and are sorry that in this case we have not lived up to your expectations.