“Our beds are of a standard size, as soon as we became aware of the need for an extension for this bed it was ordered. We now have a stock of bed extensions on site so we can access to these as and when needed.<br><br>We are sorry that you felt the standard of cleanliness was not up to our usual standard – rest assured that all bedrooms are reviewed daily by the housekeeping team and the Home Manager also carries out an additional check on a sample of bedrooms to monitor infection control and cleanliness.<br><br>Resident choice is important to us and we are sorry that you felt we did not listen or act on your concerns. The Home Manager has an open door policy and also runs a managers surgery – going forward this will enable any other relative to discuss any concerns they have with him”