Many thanks for your review, we’re really pleased to hear you think the facilities, food and safety are of an excellent standard. The staffing rota at Weald Heights often runs above the industry average, even though on occasion we do have sickness, however, in these instances we always do everything we can to ensure that it is covered. To put your mind at ease, the staffing levels at weekends are the same as during the week, although there is less administration staff on duty during the weekend. We welcome use of the call bell by all residents, and carer response times to the bell are monitored on a weekly basis to ensure that they are answered in a timely way.<br><br>Each day at Weald Heights is tailored to every individual, so mealtimes and personal care happen when the resident wants it to. There’s a cook to order service so every resident has the choice of freshly cooked meals, served when they want them. If your mother’s preference is to have set meal times, please do get in touch and we can do our utmost to plan these in.