Thank you very much for your feedback. We’re grateful for your positive comments around our friendly staff and the light, clean facilities at Weald Heights. With regards to the staffing levels, I would like to assure you that residents’ safety and welfare is our priority at all times and as such we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs. However, we do take your concerns seriously and will pass your comments to the home manager.  We also wanted to put your mind at ease around hydration.  To make sure that all residents are well hydrated we monitor each resident's fluid intake on a daily basis. Tea, coffees and other beverages are offered throughout the day and any concerns are reported and acted upon immediately.  Please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.