Thank you for sharing your details with us on carehome.co.uk after your Mother’s respite stay.  We understand that the commode your Mother owned suited her needs more than the one we had available at the time. If you consider us again for respite care, we will endeavour to have one available in the care home.  <br><br>With regards to the chair raisers, these are not a standard piece of equipment we have in use. If required, the physiotherapists are involved and raisers are then ordered. This process usually takes some time from requesting the appointment to equipment being in place.  <br><br>We are very sorry that you were not informed about your Mother’s fall, our policy is to inform relatives and we apologise that staff failed on this occasion to follow this procedure.  Your Mother was offered the opportunity to walk daily in her room but declined any assistance to walk elsewhere in the home.  Once again thank you for all your comments which have been taken on board.