I am the new General Manager of Cherry Trees and was very sad to hear that your experience of the care here was not as you felt it should be. Since I arrived I have sought to ensure that every aspect of the resident experience in my home is the best it can be. Barchester care homes have the best care record in the country and we are doing everything possible to live up to that reputation here. I know you have spoken at length in the past to my directors about your experiences and that your concerns were treated very seriously. I would be very happy to invite you back to Cherry Trees to meet myself and my team and to reassure you on every level and to show you our exciting plans for the future.