Thank you for your review, we appreciate all feedback received as this helps us improve our service if required. Larchwood offers a full induction programme to all new staff who are supported by a mentor to embrace and embed our core principles of providing the kindest care. <br><br>All residents have their own preferences as to where they spend their time. Options are always offered to our residents, though some residents prefer to spend time in their rooms, others prefer to be amongst their fellow residents and staff. We always encourage our residents to socialise where possible. <br><br>Our housekeeping team have clear and robust cleaning schedules in place which are reflective of our infection control policy for day to day cleaning and forms part of our resident of the day process. <br><br>We will meet with our team and ensure that your concerns are addressed and sustained. The Home Manager would welcome the opportunity to meet with you in the near future so please get in touch with the service