Thank you for your review, we really appreciate all feedback as it helps us to improve our service where required. We agree that our staff team work hard to deliver the kindest care to all our Residents. We have a large team at Beechcroft which includes team members of all ages and backgrounds with a wide range of life and work experience. As an organisation we have policies and procedures in place regarding staff selection using job descriptions with clear competencies, interviews and competency based exercises for all roles within the home. We also plan to engage with our Residents on the interview and selection process as we believe this will ensure that they are able to make a valid contribution to the selection of the staff who will support them in the future.