Thank you for your review of our care home; we appreciate all feedback received as it helps us to improve our service where required. I am pleased to know that the service provided for your relative was very good and that the staff, in particular, were for the most part excellent however you felt that there were not enough staff to do what was expected of them. I am happy to inform you that our staffing levels are reviewed every month or when needed, depending on the needs of our Residents. Where it is felt that an extra member of staff is needed, the home will always provide necessary cover.