All at Albert House are devastated that your Mother was unhappy with so many aspects of her stay with us. We thought she loved it here and she was terribly upset leaving us, this was a funding issue and certainly not in our control. Your Mother took part in various activities nearly every day of her stay including attending church, live entertainment, hairdresser, aromatherapy, as well as staff activities including cards, doing nails, various games and most important chats. Staff especially liked to talk to her as she was so popular and the staff have shown this in our system. So the management are both surprised, confused and upset that her stay is viewed in such a poor light. If we had known your Mother had these issues with Albert House we would have moved heaven and earth to correct them. Therefore we do apologise to your Mother for her experience and thank you for bringing them to our attention and we will strive to do better.