We always value feedback on our staff performance and obviously are particularly interested in understanding the full circumstances of any complaint. We apologise if any offence was caused on this occasion but upon investigation, we understand that only Oakdale personnel were present in the reception area at the time of your visit.  As you are a new and unregistered visitor we are without your telephone number but we would welcome the opportunity to discuss this further with you and invite you to call our Home Manager, Paul Quirk 07778 126 985  or CEO Andrew Long on 07802 454 275 for a confidential discussion