The work of our staff is focused on spending quality time with the individuals in our care, making sure they feel supported, happy and comfortable. We use a range of assessment tools and care planning documents to evidence the care we provide but on a day to day basis spending time with people is more important to us than spending large periods of time documenting the work we’ve undertaken. The care planning software we have in place is nationally recognised and meets our regulatory responsibilities. We believe through the software we use that we achieve the right balance.