Thank you for your review, we appreciate all feedback as this helps us improve our service where required. The Home Manager has spoken with the team to reiterate how important communication with family and friends is and the organisation's expectations of this. The Home Manager has spent time with you regarding the staffing grid of the home and has explained how staffing is determined on each unit. Staffing is based on the dependencies of our Residents and reviewed at least monthly or as and when individuals needs change. The Home Manager has met with the Chef and the kitchen team regarding the menu specifically regarding the evening and supper meal times to ensure that meals provided are according to HC-One's approved menu choices; this will continue to be monitored by the Management Team.