We are pleased that you are happy with the care your mum is getting at Haviland House. I know the transition to our carers not wearing uniforms or name badges has been a difficult one for some relatives and staff too, however the ‘Butterfly Approach’ we have adopted is aimed at making the environment less clinical and more like a home, so we do believe that this is in the best interest of our family members. However, we do though take on board your comments and hope in time you will get more used to this way of living at Haviland House.