Thank you for your review, we appreciate all feedback received as this helps us to improve our service where required. We are so pleased that you are happy with the care provision to your Mother whilst she resided at Dovedale Court. We are pleased that the support given to your Mother during the final days of her life gave you some measure of comfort. Please accept our apology that you did not receive a visit from the Manager at the time, we understand how disappointed you will have felt. Please be reassured that this is an aspect of our service which is under review.