Thank you for your comments and positive scores on facilities, care, activities and staff. We appreciate all feedback and take concerns raised very seriously. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week.<br><br>I know that we have seen changes in the team recently and we can confirm that we have now recruited some fantastic new colleagues, which should provide even more stability over coming months. With regards to your comments about your mother’s personal care, I understand that the home manager is aware of your concerns and has met with you personally to come up with an action plan to address these. Thank you again for taking the time to share your views and please do not hesitate to contact the home if you wish to discuss this matter further.