Thank you for your review of Field Lodge care home and for taking the time to share your feedback. We are glad to hear that you have witnessed our full activities schedule. The lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. It is also great to hear that the food is of good quality and that you feel that there is a choice for residents.
With regards to your comments about care quality and the cleanliness of the home, I am very sorry to hear these have not been meeting your expectations. I understand that the home manager is aware of your family’s concerns and has met with some members to come up with an action plan to address these issues; however, should you want to discuss anything in further detail please contact the home manager who will be more than happy to speak with you.