I am sorry that you feel the service you have received has not been to the standard expected and I would like to thank you for taking the time to raise your concerns.  There was a large amount of building work being undertaken and, unfortunately, there were occasions when workmen allowed Visitors to pass through and freely enter the building without access codes and we can only apologise for this, if this was brought to our attention we would have dealt with it immediately.<br>Regrettably, the trailing wires were caused by the two fans required by the Resident, as well as having a nebuliser plugged in, the Nurse advises she did suggest the fans were repositioned however they were required in a particular place.  The Carer recalls helping with belongings to the vehicle at the end of Respite Care and we can advise that the fans and nebuliser were returned. Apologies for any distress this may have caused yourself or your Grandmother.