Thank you for your feedback. We appreciate you taking the time to share your views. In the short time since the new manager has come into post, we have been working hard on improvements within our home. This will continue to be robustly implemented including staff recruitment plus further developments around the home. We would welcome an opportunity to discuss your comments further and happy to update you of our latest goings on around the home. Please reach out to the home manager upon your next visit. Thank you once again.