Thank you for your feedback, I am glad to hear that our team were ‘very supportive’ - we pride ourselves on our standard of care so I am sorry that you feel yours haven’t been totally met on this occasion. We have a very robust training system in place which covers catheter care but following your review, this will be re-visited. Thank you for helping us to continue to improve our care and I am pleased to welcome you back as a returning resident to The Lawns.