Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. Our staffing levels are reviewed regularly and are based on the dependencies of our residents and the home’s occupancy and as a result, staff ratios will differ at times. Westwood Lodge is in the process of having a re-fresh where all communal areas will be redecorated and modernised in 2018. Additional lighting to the rear of the building has recently been installed, with the car park situated to the front of the building part of the next phase of maintenance work. Our maintenance operative regularly conducts external walk rounds to ensure any debris that has been collected is removed with immediate effect.