Thank you for taking time to submit your review, and I’m incredibly happy to read your comments and see the excellent scores for Charlotte House, particularly for our team and the standard of care at the home. In regards to the admin, I understand you had some initial issues with invoicing with our central operations which I understand have now been resolved, but I do apologise for any problems you encountered. Thank you again, and of course please do let us know now or at any time in the future if you have any questions, suggestions or queries and we’ll always be more than happy to help.