We don't believe this person visited our care home, as there is no record in our visitors book, and if these issues such as a commode not emptied, a resident not washed were true, why wasn't a member of staff informed? We have no record of any such feedback. The comments about poor rooms, when the home had a £600K makeover in 2016, poor activities, when there is an activities coordinator, poor value for money when our charges range from 80 pounds to 100 pounds per 24 hours, less than hotels in our prestigious neighbourhood, suggest to us that the reviewer has not visited our home.